The use case: how Alliant Credit Union deploys Glia
Alliant, a fully digital credit union, uses Glia's Banking AI Platform to unify voice and digital support. Its virtual assistant Glia Banker handles routine member inquiries, and agents handle multiple chats at once and co-browse with members to guide them through processes.
More reported results
Figures published in Glia’s case study. They are not independently measured by usedby.
Preserve its human touch by successfully routing over 58,000 interactions to live agents
In the customer’s words
Glia Banker handles routine inquiries instantly, freeing our frontline customer care teams to deliver high-touch service and build deeper member relationships.Other companies using Glia
Customers across industries, with public evidence.
Acadia Federal Credit UnionConfirmed
AmeriCUConfirmed
AzuraConfirmed
Bank of GuamConfirmed
Busey BankConfirmed
CelinaConfirmedGo straight to the source
Based on Glia’s published case study. We check the public evidence; the results are reported by the vendor.
glia.com- Last checked
- Oct 31, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 73,369Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Alliant Credit Union.
- Alliant Credit Union uses GliaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
By automating routine inquiries with Glia Banker and helping member care teams handle multiple chats simultaneously, Alliant provided the fast, seamless service members expected—and generated massive time savings for its frontline.