How Live Oak Bank uses Glia
793%
“Increase deposit retention by nearly 9x, up from $1.4 million in month one to $12.5 million at its peak—a 793% increase.”
As published on glia.com. Captured by usedby on Oct 8, 2026.
What happened
Live Oak Bank uses Glia Banker Voice and Banker Digital to automate routine voice and chat inquiries, while routing complex conversations and at-risk deposit customers to live agents and a dedicated retention team on a single platform.
Summary written by usedby from the source page, in English. The figures are those of Glia and Live Oak Bank, not ours.
- 63%“Grow business checking balances 63% YoY, reaching $469 million, with total relationship deposits climbing to $1.2 billion.”
- 39%“Boost cross-sell adoption by nearly 39%, with 25% of customers now holding both a loan and deposit account, up from 18%.”
- 93%“Maintained first contact resolution at 93%, indicating that automation met the high standards for service set by Live Oak’s frontline agents.”
- 170%“Glia Banker Digital volume grew from roughly 1,000 interactions a month to more than 2,700, a 170% increase.”
Live Oak first deployed voice AI via Glia Banker, adding Glia Banker Digital soon after. Live Oak also built dedicated queues to route at-risk customers directly to a deposit retention team, leveraging new infrastructure to run a structured retention program that was not previously possible.
Our deployment of Glia voice AI and digital AI proves that automation creates capacity for better service and more growth, at scale,
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 793%CheckedPrinted word for word on the page, near the name of Live Oak Bank.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Live Oak Bank.
- Live Oak Bank uses GliaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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