How American Way Health uses Bland AI
$430 million
“Annualized, that equates to more than $430 million in additional revenue from using Ashley to handle their phone calls.”
As published on bland.ai. Captured by usedby on Oct 4, 2026.
What happened
American Way Health, a Florida-based health insurance agency, uses a Bland-powered outbound voice agent named Ashley to qualify health insurance leads and warm-transfer interested prospects to licensed agents. It replaced offshore human callers for the initial outbound qualification step and also added SMS outreach.
Summary written by usedby from the source page, in English. The figures are those of Bland AI and American Way Health, not ours.
- 40% to 50%“After implementing Ashley, transfer rates climbed to roughly 40% to 50%.”
- 80,000“At American Way Health's scale, the difference between a 25% transfer rate and a 45% transfer rate translates into roughly 80,000 additional transfers every month.”
- $36 million“With the company closing approximately 25% of transferred calls and generating around $1,800 in revenue per sale, this alone unlocks an additional $36 million in monthly revenue.”
- 400,000“That meant managing roughly 400,000 outbound calls every month.”
After implementing Ashley, transfer rates climbed to roughly 40% to 50%.
More swings at the bat equals more revenue. And Bland gives us those swings.
What the story claims, and what we checked
We compared the story with its live page on Oct 4, 2026.
- The figure: $430 millionCheckedPrinted word for word on the page, near the name of American Way Health.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of American Way Health.
- American Way Health uses Bland AICheckedConfirmed line. Latest check across sources: Oct 4, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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