The use case: how Arrivia deploys Krisp
Arrivia's call centers use Krisp Noise Cancellation to filter background noise in both directions on calls, and Krisp Accent Conversion to make agents' speech clearer to customers. It was piloted with a Cruise Sales team in India and then rolled out to more agents and lines of business.
More reported results
Figures published in Krisp’s case study. They are not independently measured by usedby.
Net Promoter Score improved by +99%, driven by a +10.4% shift in the Likelihood to Recommend
Revenue per Booking improved by +14.8%, contributing to tangible business growth
Call Handle Time improved by -4.4%, leading to faster, more effective interactions
Agent Promoter Score improved by +12.2%, signaling greater confidence among agents
In the customer’s words
Krisp creates wins for our customers, company, and team members. It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains. Arrivia benefits from delivering service that exceeds expectations while strengthening connections between our global team and the customers we serve. Our partnership with Krisp has truly elevated our ability to deliver exceptional value.Krisp users in Travel & Hospitality
Companies in the same sector, with public evidence.
See all Krisp customers
Go straight to the source
Based on Krisp’s published case study. We check the public evidence; the results are reported by the vendor.
krisp.ai- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 26.1%Checked
Printed word for word on the page, near the name of Arrivia.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Arrivia.
- Arrivia uses KrispChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
To evaluate the impact of AI Accent Conversion, arrivia conducted a structured pilot with 20 agents in India. The evaluation was run with the Cruise Sales team, as this line of business required a high level of customer trust and clear communication for successful conversions.