The use case: how Automated Health Systems deploys Krisp
AHS uses Krisp AI Voice Translation inside its contact center call flow so agents can handle non-English callers directly, instead of placing them on hold and bringing in a third-party interpreter. It supports callers in languages such as Spanish, Portuguese, Arabic and Haitian Creole for public health programs.
More reported results
Figures published in Krisp’s case study. They are not independently measured by usedby.
CSAT up from 81% to 86%
96% translation accuracy scored on 100% of calls, with zero patient safety or experience incidents
32-second improvement in Average Speed of Answer, and abandoned calls down from 5% to 3.08%
A rollout planned to take more than a month across 500 agents was completed the same day as release, with deployment as simple as enabling single sign-on.
In the customer’s words
Krisp is easy to use, dependable, and has significantly improved the quality and length of our language calls.Krisp users in IT Services & System Integration
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Based on Krisp’s published case study. We check the public evidence; the results are reported by the vendor.
krisp.ai- Last checked
- Oct 24, 2026
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- The figure: 31%Checked
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- Automated Health Systems uses KrispChecked
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AHS replaced that with Krisp AI Voice Translation, building multilingual support into the existing call flow. And it did so as demand surged: regulatory changes drove roughly 90,000 additional calls from February to August 2026, about 15,000 a month.