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How Bancolombia uses Automation Anywhere

127K hours

“saved more than 127K hours of time in their branches”

As published on automationanywhere.com, September 2020. Captured by usedby on Oct 7, 2026.

What happened

Bancolombia uses Automation Anywhere bots to process structured, semi-structured and unstructured customer data and automate back office and front office processes. Automated areas include credit review, collections, clearance and settlement, capital markets and international business.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and Bancolombia, not ours.

  • 1300%“Bank leadership is excited because we recovered our investment with a 1300% roi within the first year.”
  • 50%“We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.”

Since introducing digital workforce capabilities, they’ve saved more than 127K hours of time in their branches, increased customer satisfaction, and opened new revenue streams.

From the page. automationanywhere.com, captured Oct 7, 2026

We have achieved a 50% increase in customer service efficiency in the branches where front office automation has been implemented.

Jorge Ivan Otalvaro, VP Service Delivery and Operations, Bancolombia. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 127K hoursCheckedPrinted word for word on the page, near the name of Bancolombia.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Bancolombia.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Bancolombia uses Automation AnywhereCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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