The use case: how Bangkok Bank deploys New Relic
Bangkok Bank uses New Relic to monitor its mobile and digital banking platforms in real time, replacing a homegrown monitoring tool. It uses the observability data to find the exact cause of incidents, spot web server load balancing and transaction bottlenecks, test response times of new features before release, and send alerts and dashboards to staff and executives through Microsoft Teams.
In the customer’s words
We were like blind people…we couldn’t see what was going on when an incident or issue occurred. But once we had New Relic, it gave us a lot of information—we could point to the exact issue that was happening at that very momentOther companies using New Relic
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New Relic has also given much more transparency over bottlenecks in the bank’s transaction system. Thailand has had real-time interbank payments for more than 20 years, and mobile banking has been further enhanced via various farsighted government initiatives such as PromptPay.