The use case: how Batteries Plus deploys Synthflow
Batteries Plus uses Synthflow's AI voice agents inside Zoom Phone to answer calls for its stores. The agents resolve routine requests and warm-transfer callers who need a person to a human expert, passing along the transcript and actions taken.
More reported results
Figures published in Synthflow’s case study. They are not independently measured by usedby.
The rollout with Synthflow and Zoom took five weeks from kick-off to pilot, according to Batteries Plus’s CIO.
In the customer’s words
This is one of the most impressive integrations I’ve seen between two pieces of software. Customers are pleasantly surprised by how natural conversations with the agents are and our store associates are able to focus on more complex, critical tasks in store.Other companies using Synthflow
Customers across industries, with public evidence.
AizeeConfirmed
FreshworksConfirmed
Kleindienst GroupConfirmed
MedbelleConfirmed
Niagara Region TransitConfirmed
Peak DemandConfirmedGo straight to the source
Based on Synthflow’s published case study. We check the public evidence; the results are reported by the vendor.
synthflow.ai- Last checked
- Oct 28, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 700+Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Batteries Plus.
- Batteries Plus uses SynthflowChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Rather than another pilot, Batteries Plus went live across its full network.