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How BBVA uses ChatGPT

nearly three hours

“with people saving nearly three hours per week on routine tasks and more than 80% engaging daily.”

As published on openai.com. Checked by usedby on Oct 18, 2026.

What happened

Uses ChatGPT Enterprise and custom GPTs for routine employee tasks across banking functions.

Summary written by usedby from the source page, in English. The figures are those of ChatGPT and BBVA, not ours.

After seeing initial success, BBVA expanded its rollout to 11,000 employees, creating thousands of custom GPTs for collaboration and work, with people saving nearly three hours per week on routine tasks and more than 80% engaging daily.

From the page. openai.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: nearly three hoursCheckedPrinted word for word on the page, near the name of BBVA.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of BBVA.
  • BBVA uses ChatGPTCheckedObserved line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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