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How Belfius uses Mistral

As published on mistral.ai, April 2026. Checked by usedby on Oct 9, 2026.

What happened

Belfius moved its customer chatbot from a purely scripted platform to a generative AI one built on Mistral Large. The chatbot serves customers in Dutch, French, and English, and Mistral also supported Belfius with guardrails through expert support and testing datasets.

Summary written by usedby from the source page, in English. The figures are those of Mistral and Belfius, not ours.

Mistral Large was implemented to enable generative AI capabilities on Belfius’ customer chatbot, with the goal of creating a completely personalized experience. The chatbot is available in Dutch, French, and English, making it accessible to a wide range of customers.

From the page. mistral.ai

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Belfius.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Belfius uses MistralCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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