The use case: how Box deploys Slack
Box's sales organization uses Slack channels for internal communication, including weekly executive AMAs, and uses Slack Connect channels to work with prospects and customers instead of email. It also connects Salesforce, Gong, SalesLoft and People.ai to Slack, and Slack replaced Chatter.
In the customer’s words
Our global account teams around the world are communicating and collaborating in Slack. They’re helping each other and helping our customers be more successful.The ‘single pane of glass’ has always been the holy grail for CIOs: less toggling, less friction, and more focus. If people can stay in Slack and get 75-80% of their work done, the productivity lift across the enterprise is significant.Other AI tools used by Box
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- Nov 12, 2026
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Box sales team members have even reduced delays in signing contracts by connecting with customers in their dedicated Slack channel. “We’ve had a huge increase in executive engagement and a decrease in deal pushes and slips because of the availability of signers,” says Wayland.