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How CallTrackingMetrics uses Deepgram

As published on deepgram.com. Checked by usedby on Oct 9, 2026.

What happened

CallTrackingMetrics uses Deepgram speech recognition, deployed in its AWS VPC, to transcribe calls for both its call tracking analytics and contact center products. The transcripts give marketers insight into which campaigns drive calls and help contact center managers train agents and search calls for specific words and phrases.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and CallTrackingMetrics, not ours.

With Deepgram's greater than 90% accuracy rate, CallTrackingMetrics was able to improve the quality of its customer conversation analytics significantly.

From the page. deepgram.com

Deepgram is by far the most accurate speech vendor we evaluated and we've seen a tremendous improvement since deploying Deepgram, both on the call tracking analytics and contact center side

Todd Fisher, Founder, CallTrackingMetrics. Source

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of CallTrackingMetrics.
  • CallTrackingMetrics uses DeepgramCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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