The use case: how Capillary Technologies deploys New Relic
Capillary Technologies, an omnichannel loyalty and customer engagement platform provider, uses New Relic One to monitor its microservices and servers across global regions. It consolidates alerting, troubleshooting and tracing in one place and builds dashboards for product managers and leadership.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
What previously took around an hour has now been cut to just ten minutes.
Uptime and platform stability have also improved significantly, from 99.5% uptime to consistently hitting 99.9%.
In the customer’s words
The ability to have a microscopic view of each and every moving component via the New Relic dashboards and instrumentation is something which is very, very useful.Other companies using New Relic
Customers across industries, with public evidence.
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 12, 2026
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- The figure: 75-80%Checked
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- Capillary Technologies uses New RelicChecked
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Overall, New Relic One has delivered a 75-80% improvement on troubleshooting times. What previously took around an hour has now been cut to just ten minutes. New Relic One's ability to correlate across services and systems is powering this efficiency, saving considerable time and money.