The use case: how CIBC deploys Zip
CIBC uses Zip as a single front door for all purchasing requests in third-party management, with AI agents validating intake forms in real time and routing simple transactions to a central buying desk. It also uses Zip's AI agents for duplicate supplier checks and renewal decisions.
More reported results
Figures published in Zip’s case study. They are not independently measured by usedby.
CIBC reopened its entire $6.5B annual spend, reviewing deals category by category, contract by contract and vendor by vendor to consolidate vendors and build enterprise leverage.
Over six months, about 750 of CIBC's 4,000-4,500 yearly transactions have moved through the desk, cutting average turnaround from almost 40 days to about 13.
In the customer’s words
We really see Zip both as a company and as a real strategic enabler and accelerator for our AI and tech-driven transformation in the end-to-end third-party management lifecycle.Zip users in Banking & Mortgages
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Zip’s published case study. We check the public evidence; the results are reported by the vendor.
zip.com- Last checked
- Oct 25, 2026
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What we compared with the page.
- The figure: 75%Checked
Printed word for word on the page, near the name of CIBC.
- The passage quoted aboveChecked
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- CIBC uses ZipChecked
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- The result itselfNot checked
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Over six months, about 750 of CIBC's 4,000-4,500 yearly transactions have moved through the desk, cutting average turnaround from almost 40 days to about 13.