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How Clove uses Yuma

25%

“Clove is saving up to 25% of CX cost by partnering with Yuma AI.”

As published on yuma.ai, May 2025. Captured by usedby on Oct 5, 2026.

What happened

Clove, a footwear and apparel brand for healthcare professionals, uses Yuma AI to automate customer support tickets such as shipment status, returns and exchanges, product issues, and order cancellations. It lets the team scale support up and down with volume without immediate extra hiring.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Clove, not ours.

  • 70%“Clove has achieved 70% automation of its total monthly ticket volume in just 3 months since implementing Yuma, making it one of the fastest companies to reach near 50% automation.”
  • 3 minutes“Before AI, what used to be an average wait of over 1 day (during peak volume times) has now been cut down to 3 minutes with Yuma.”
  • 3x“Clove has quickly achieved a significant 3x ROI with Yuma, which highlights the substantial benefits of adopting AI today.”
  • 60 hours“Clove is saving at least 60 hours a month by integrating Yuma into their CX, and that’s just after 3 months.”

Clove has achieved 70% automation of its total monthly ticket volume in just 3 months since implementing Yuma, making it one of the fastest companies to reach near 50% automation.

From the page. yuma.ai, captured Oct 5, 2026

It's refreshing to have a partner that's just really trying to make our experience with the product as successful as possible.

Gabe Walker, CS Manager, Clove. Source, captured Oct 5, 2026

We were very intentional about this from day one. We made it clear that there’s no AI vs human at Clove - we are all one team.

Sarah Azzaoui, Director of CX, Clove. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 25%CheckedPrinted word for word on the page, near the name of Clove.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Clove.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Clove uses YumaCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

87%“The brand reports an 87% drop in average response times”Glossier uses Yuma. Another customer of Yuma12 minutes“Today, first response time holds steady at around 12 minutes.”Javvy Coffee uses Yuma. Another customer of Yuma90%“cut average resolution times by 90%”Finn uses Yuma. Another customer of Yuma