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How Confluent uses Glean

15k+ hours

“15k+ hours saved monthly across all Confluent employees using Glean”

As published on glean.com. Captured by usedby on Oct 7, 2026.

What happened

Confluent uses Glean's AI-powered search to let employees find information spread across more than 20 internal tools such as Slack, Salesforce, and Confluence from one place. Support, Customer Success, Sales Engineering, account executives, and new hires use it to resolve tickets, reuse past deal material, and onboard.

Summary written by usedby from the source page, in English. The figures are those of Glean and Confluent, not ours.

  • 5–10 minutes“Technical Support teams reduced investigation time per ticket by 5–10 minutes, improving response times.”
  • 70%“Today, more than 70% of Confluent employees actively use Glean — a higher adoption rate than many other internal SaaS tools.”

Glean indexed Confluent’s 20+ tools, including Slack, Salesforce, and Confluence, with minimal setup.

From the page. glean.com, captured Oct 7, 2026

Looking back on the hundreds of technology projects we’ve led internally, Glean was high impact and low effort,

Shahan Parshad, VP of Business Technology & Data, Confluent. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 15k+ hoursCheckedPrinted word for word on the page, near the name of Confluent.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Confluent.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Confluent uses GleanCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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