The use case: how Conrad Electronic deploys Celonis
Conrad Electronic uses Celonis process mining and process management across its Order-to-Cash and Purchase-to-Pay workflows. It applies them to reduce order cancellations and product returns, prioritize open orders, classify customer service tickets with AI, and document its processes.
More reported results
Figures published in Celonis’s case study. They are not independently measured by usedby.
increasing order-block-processing automation from 40% to 90%
In the customer’s words
Process intelligence is really important to drive AI use cases. You have to understand the process in the business context to define what kind of AI solution is suitable.Other companies using Celonis
Customers across industries, with public evidence.
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Based on Celonis’s published case study. We check the public evidence; the results are reported by the vendor.
celonis.com- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: €10MChecked
Printed word for word on the page, near the name of Conrad Electronic.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Conrad Electronic.
- Conrad Electronic uses CelonisChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Speaking of measuring impact, Conrad has realized over €10M in value though Celonis in just three years – earning the CoE team a milestone award.