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How Cisco uses Celonis

90%

target for perfect orders, up from around 85%

As published on celonis.com. Captured by usedby on Oct 8, 2026.

What happened

Cisco uses the Celonis Process Intelligence Platform to get visibility into its commerce operations ordering process, from order booking through invoicing, to find the root causes of delays and prioritize fixes. Use cases include orders booked but not invoiced and improving the share of perfect orders.

Summary written by usedby from the source page, in English. The figures are those of Celonis and Cisco, not ours.

Cisco used the Celonis Process Intelligence Platform to gain full visibility into the ordering process from the time an order is booked to the time the invoicing happens, to find out what’s causing delays.

From the page. celonis.com, captured Oct 8, 2026

Celonis gives us the level of information we need to make rational decisions when it comes to solutions. Not all problems are created equal. We need to know exactly what you need to address to get the biggest value the fastest.

Prasad Varahabhatla, Senior Director, Process Intelligence & Automation, Cisco. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 90%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Cisco.
  • Cisco uses CelonisCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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