The use case: how Conrad Electronic deploys Celonis
Conrad Electronics uses Celonis Process Mining to gain transparency into its Order Management process, using automated alerts for at-risk orders and recommended next actions to cut delivery delays and order cancellations. It has since extended Celonis to Order-to-Cash, Procure-to-Pay, Customer Communications and Inventory Management.
More reported results
Figures published in Celonis’s case study. They are not independently measured by usedby.
Lowered the order rejection rate from 2.5% to 1.8%.
In the customer’s words
With Celonis, we can systematically identify and eliminate inefficiencies across customer segments and material groups. That helps us delight customers – in a quantifiable way.Process intelligence is really important to drive AI use cases. You have to understand the process in the business context to define what kind of AI solution is suitable.Other companies using Celonis
Customers across industries, with public evidence.
ABBConfirmed
AccentureConfirmed
Alstom transportConfirmed
AstraZenecaConfirmed
AutodeskConfirmed
B3ConfirmedGo straight to the source
Based on Celonis’s published case study. We check the public evidence; the results are reported by the vendor.
celonis.com- Last checked
- Nov 4, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: €2MChecked
Printed word for word on the page, near the name of Conrad Electronic.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Conrad Electronic.
- Conrad Electronic uses CelonisChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Today, Conrad uses Celonis enterprise-wide in areas such as Order-to-Cash, Procure-to-Pay, Customer Communications, and Inventory Management, and has saved more than €2M.