The use case: how Convey Health Solutions deploys Sanas
Convey Health Solutions deployed Sanas real-time accent translation and noise elimination for its contact center agents serving Medicare members, to reduce communication barriers. It also uses the Sanas enterprise portal for centralized license management, version control, and adoption visibility across its BPO network.
More reported results
Figures published in Sanas’s case study. They are not independently measured by usedby.
45 days from first meeting to POC kickoff
~480 agents deployed in a single Sunday push
In the customer’s words
Everybody's asking for it right now. It's become part of their lives.Other companies using Sanas
Customers across industries, with public evidence.
AloricaConfirmed
Concora CreditConfirmed
DeliverThatConfirmed
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Global StrategicConfirmed
Great Wolf LodgeConfirmedGo straight to the source
Based on Sanas’s published case study. We check the public evidence; the results are reported by the vendor.
sanas.ai- Source published
- Aug 25, 2026
- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 80–100%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Convey Health Solutions.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Convey Health Solutions uses SanasChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Convey deployed Sanas to reduce communication barriers for Medicare-eligible members, and cut its tracked grievance KPI by 80–100% in the initial pilot.