10%
“produced a 10% increase in recovery rates and smarter workforce deployment”
As published on deepgram.com. Checked by usedby on Oct 9, 2026.
What happened
Creditas, an Indian digital debt collections company, uses Deepgram's speech-to-text models, self-hosted in-region on AWS, to transcribe Hindi/English collections calls in real time and in batch. The transcripts support call auditing, compliance monitoring, voicebots, agent coaching and AI-based account scoring.
Summary written by usedby from the source page, in English. The figures are those of Deepgram and Creditas, not ours.
- 93%“Every interaction is monitored, leading to a 93% reduction in compliance risk, significantly reducing regulatory exposure and ensuring brand protection.”
- 27%“Agents handle more complex cases while bots resolve repetitive interactions, driving a 27% efficiency gain across the team.”
- 2–3x“Creditas customers report that collections now feel supportive and friction-free, with 2–3x higher engagement rates”
AI-driven account scoring, powered by Deepgram transcripts, produced a 10% increase in recovery rates and smarter workforce deployment.
What the story claims, and what we checked
What we compared with the page.
- The figure: 10%CheckedPrinted word for word on the page, near the name of Creditas.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Creditas.
- Creditas uses DeepgramCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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