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How Cuyana uses Crescendo

54 seconds

“Our average time to an agent is 54 seconds.”

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

Cuyana uses Crescendo's AI Email and Voice Assistants, together with human associates, to handle customer inquiries such as order status, returns, and exchanges. Complex issues are passed to associates with summaries of customer history and order context.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Cuyana, not ours.

  • mid-80s“Since partnering with Crescendo, customer satisfaction has remained steady in the mid-80s, reflecting the same level of quality and care that defines Cuyana’s products.”

“Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.”

From the page. crescendo.ai, captured Oct 7, 2026

The support quality we get from Crescendo is phenomenal. It matches the quality we aim for with our products—from the ease of their custom approach and tracking templates to the intuitiveness of their dashboards.

Tyler Gardner, Director of Customer Experience, Cuyana. Source, captured Oct 7, 2026

Our average time to an agent is 54 seconds. Before, customers waited up to two days. Now they’re connected almost instantly, followed by quick questions to understand their issue and get it resolved in minutes.

Tyler Gardner, Director of Customer Experience, Cuyana. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 54 secondsCheckedPrinted word for word on the page, near the name of Cuyana.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Cuyana.
  • Cuyana uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

30 seconds“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”EVPassport uses Crescendo. Another customer of Crescendo50%“AI handled about 50% of all email inquiries”Kiki Milk uses Crescendo. Another customer of Crescendo99.93%“a 99.93% reduction in email response time”Lovepop uses Crescendo. Another customer of Crescendo