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How Directions Credit Union uses Unit21

As published on unit21.ai. Captured by usedby on Oct 7, 2026.

What happened

Directions Credit Union uses Unit21 for transaction monitoring, case management and real-time payment fraud prevention. Its fraud team builds, tests and changes its own detection rules to catch new fraud patterns such as P2P and account takeover, replacing a rigid legacy system and a homegrown batch-based process.

Summary written by usedby from the source page, in English. The figures are those of Unit21 and Directions Credit Union, not ours.

With Unit21, Directions has been able to look at countless fraud patterns that were never possible in their previous system. “For example, I can write a rule around password patterns–there are X amount of password resets plus outgoing transfers.

From the page. unit21.ai, captured Oct 7, 2026

I have true control of our fraud strategy & systems. Unit21’s customizability allows me to create & test a rule in one day & deploy it that very same day!

Jonathan Pollock, Chief Risk Officer, Directions Credit Union, Directions Credit Union. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Directions Credit Union.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Directions Credit Union uses Unit21CheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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