The use case: how Embrace Pet Insurance deploys Regal
Embrace uses a Regal AI voice agent to follow up with pet owners who start an insurance quote, offer to connect them with a specialist, handle objections, and transfer qualified leads to human agents.
More reported results
Figures published in Regal’s case study. They are not independently measured by usedby.
96.5%
96.5% Customer Satisfaction
Regal users in Insurance & InsurTech
Companies in the same sector, with public evidence.
EthosConfirmed
HealthbirdConfirmed
Mutual of OmahaConfirmed
AAAObserved
Fidelity LifeObserved
Marilyn Todd InsuranceObservedGo straight to the source
Based on Regal’s published case study. We check the public evidence; the results are reported by the vendor.
regal.ai- Last checked
- Nov 10, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 17%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Embrace Pet Insurance.
- Embrace Pet Insurance uses RegalChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Embrace turned to Regal and launched their AI voice agent to scale outreach and improve efficiency. The AI Agent follows up with Pet Parents who start a quote, offers to connect them with a specialist, handles objections to keep engagement high, and seamlessly transfers qualified leads to human agents for a smooth handoff.