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How Endy uses Ada

10,000

“the Endy brand received 10,000 fewer tickets to live agents during November and December”

As published on ada.cx, May 2026. Checked by usedby on Oct 11, 2026.

What happened

Endy uses Ada's AI agent to automatically resolve customer interactions over messaging and email across its three brands (Endy, Casper and Hush). The agent runs multi-step Playbooks such as address changes and cancellations, which it completes end to end.

Summary written by usedby from the source page, in English. The figures are those of Ada and Endy, not ours.

  • 85%“85% automated resolution rate”
  • 20 percentage points“Our automated resolution rate has increased by 20 percentage points since I first onboarded.”

Year over year, the Endy brand received 10,000 fewer tickets to live agents during November and December, freeing the team to focus on the complex, high-stakes issues that genuinely need a human touch.

From the page. ada.cx

Ada's team brought a level of expertise that genuinely changed how I think about our workflows, and ultimately, how we shaped our strategy. The collaboration has been exceptional.

Huda Shaalan, Team Lead, CX AI & Automation, Endy. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 10,000CheckedPrinted word for word on the page, near the name of Endy.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Endy.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Endy uses AdaCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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