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How EQUINIX uses Moveworks

82%

“E-Bot now routes 82% of Equinix tickets”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Equinix uses Moveworks' AI assistant, called E-Bot, in Microsoft Teams to resolve employees' IT support issues directly. Its Triage Skill routes unresolved tickets to the correct assignment group so that service desk agents no longer have to read and route each one.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and EQUINIX, not ours.

  • 96%“We have a very high rate of employee satisfaction with IT — 96%”
  • 30 seconds“E-Bot automatically sends each issue to the correct assignment group within 30 seconds”
  • four hours“Once a laborious task that took four hours out of the agents’ workday”

Just ten months into Moveworks’ deployment, E-Bot is resolving thousands of IT tickets automatically, end to end, without agent intervention. While on average, L1 service desks take five hours to read and then route employees’ support issues, E-Bot automatically sends each issue to the correct assignment group within 30 seconds, making the queue disappear.

From the page. moveworks.com, captured Oct 8, 2026

My team in the Philippines doesn’t have to read through each ticket anymore, which is a big boost to productivity,

Greg Ogle, Vice President of Global IT Infrastructure at Equinix, EQUINIX. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 82%CheckedPrinted word for word on the page, near the name of EQUINIX.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of EQUINIX.
  • EQUINIX uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks85%“Key improvements include 85% approval time reduction - from three days to 30 minutes”Ciena uses Moveworks. Another customer of Moveworks$1.5M“Databricks avoided approximately $1.5M in staffing costs”Databricks uses Moveworks. Another customer of Moveworks