The use case: how Global Processing deploys New Relic
Global Processing, a financial services transaction processor, uses New Relic APM and alerting to correlate incidents, cut alert noise, and automatically log incidents in its ticketing platform. It also uses New Relic AI to help engineers get answers and learn NRQL during onboarding.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
In just two months, the company’s volume of incidents in its ticket platform fell by 50%—now that alerts are only created for important anomalies.
Global Processing engineers have also mastered NRQL 10% faster using the AI capability
In the customer’s words
I don’t want to be the gatekeeper of information. Tools like New Relic AI really help. If you’re not used to these platforms, you can get lost quickly. With New Relic, anyone can access information instantly—that’s one of the greatest virtues of New Relic AI.Other companies using New Relic
Customers across industries, with public evidence.
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
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- Nov 13, 2026
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New Relic’s system-wide monitoring and actionable alerts have led to a 30% reduction in mean time to resolution (MTTR), minimizing downtime and boosting operational efficiency.