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How Healthvana uses Dialpad

As published on dialpad.com. Captured by usedby on Oct 8, 2026.

What happened

Healthvana's patient phone support team uses Dialpad for calling and voicemail with automatic transcriptions, synced voicemail inboxes, texting, and call analytics. They use it to call patients back with COVID-19 test results and guidance, including bilingual support for underserved communities.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Healthvana, not ours.

Now? Everything automatically syncs, so they can instantly see what messages are handled and which ones still need replying to.

From the page. dialpad.com, captured Oct 8, 2026

It Definitely Helped Increase Our Productivity Within The Team, In Terms Of Reaching Patients In A More Timely Manner And Handling Situations Quicker. The Team Has Fewer Questions About Who Answered What Voicemail—Because We Can See That Within Dialpad. Our Phone Support Team Is A Much More Efficient And Well-Oiled Machine Than It Used To Be.

Susie Castillo, Recruiting Coordinator/Patient Phone Support Lead, Healthvana. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Healthvana.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Healthvana uses DialpadCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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