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How Hopper uses Dialpad

As published on dialpad.com. Captured by usedby on Oct 8, 2026.

What happened

Hopper, a healthcare technology company, uses Dialpad's contact center with conversational AI intake to answer simple questions, detect post-op risk language, and route patients to the right destination, escalating to humans when needed. It also uses Dialpad's AI analytics (AI CSAT, AI Scorecards, transcription analytics) to see where the patient experience breaks down.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Hopper, not ours.

Instead of moving incrementally from button-push interactive voice response (IVR) to speech recognition, Hopper made a deliberate decision: skip straight to conversational intake.

From the page. dialpad.com, captured Oct 8, 2026

We can now see where experiences are breaking down,

Chase Williams, SVP of IT Transformation, Hopper. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Hopper.
  • Hopper uses DialpadCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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