The use case: how HUMM Group deploys Cognigy
Humm Group uses a Cognigy.AI-powered virtual assistant named Emm as a first point of contact to provide round-the-clock customer support, such as opening or closing an account and explaining fees and charges. Agents can also read a customer's previous conversations with the assistant to resolve issues faster.
More reported results
Figures published in Cognigy’s case study. They are not independently measured by usedby.
As a first stop for customers, it is always accessible and understands an average of 94% of uterrances.
In the customer’s words
I am truly impressed with the virtual assistant powered by Cognigy.AI. It has achieved a resolution rate of over 50% and our average handling time has significantly decreased, allowing us to provide faster and more efficient support to our customers by simultaneously increasing agent satisfaction.Other companies using Cognigy
Customers across industries, with public evidence.
See all Cognigy customers
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Based on Cognigy’s published case study. We check the public evidence; the results are reported by the vendor.
cognigy.com- Last checked
- Oct 8, 2026
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What we compared with the page.
- The figure: 50%Checked
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- The passage quoted aboveChecked
Copied word for word from the page, near the name of HUMM Group.
- HUMM Group uses CognigyChecked
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- The result itselfNot checked
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Emm has achieved a 50% success rate in resolving issues, and the conversation look-up function has decreased the average handling time for calls and increased customer and agent satisfaction.