The use case: how Ingka Group deploys Celonis
Ingka Group, an IKEA retailer, uses Celonis process mining to analyze its sales order flow and identify process variants that detract from a 'perfect order'. Its center of excellence manages the platform and uses the insights to drive continuous improvement, such as reducing failed click-and-collect pick-ups.
In the customer’s words
When you have an undeniable, unbiased vision of the truth that process mining gives you, you can then go to someone and say, ‘When a product you’re trying to pick is damaged, these are all of the effects downstream.Other companies using Celonis
Customers across industries, with public evidence.
ABBConfirmed
AccentureConfirmed
Alstom transportConfirmed
AstraZenecaConfirmed
AutodeskConfirmed
B3ConfirmedGo straight to the source
Based on Celonis’s published case study. We check the public evidence; the results are reported by the vendor.
celonis.com- Last checked
- Oct 30, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 170 millionChecked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Ingka Group.
- Ingka Group uses CelonisChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
But process mining gave them total visibility over their current sales order process by analyzing nearly 170 million sales orders to uncover process variants “in the millions”.