As published on moveworks.com. Checked by usedby on Oct 9, 2026.
What happened
Instacart's HR and Workplace teams use Moveworks so that employee issues can be resolved quickly through chat, which improved their mean time to resolution.
Summary written by usedby from the source page, in English. The figures are those of Moveworks and Instacart, not ours.
After implementing Moveworks, MTTR improved dramatically for Instacart's HR and Workplace teams because issues are able to be quickly resolved via chat.
What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Instacart.
- Instacart uses MoveworksCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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