25,000
“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”
As published on moveworks.com. Captured by usedby on Oct 5, 2026.
What happened
AkzoNobel uses Xara, an AI assistant built on Moveworks, inside Microsoft Teams so employees can search information across business systems in their own languages, raise ServiceNow tickets, request distribution lists, and get governed access to ChatGPT. It is also used to automate routine IT tasks such as password resets.
Summary written by usedby from the source page, in English. The figures are those of Moveworks and AkzoNobel, not ours.
- 72%“What began as an IT initiative now spans multiple departments, with 72% adoption and rising.”
- 40–50%“Mean time to resolution (MTTR) dropped by 40–50%, delivering major productivity gains.”
- 87%“CSAT hit 87% — a record high.”
- 150+“Distribution list creation (150+ tickets per month)”
More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications, boosting productivity and reducing time to resolution.
We gave Moveworks access on a Thursday evening and by Tuesday morning, we were testing ServiceNow
What the story claims, and what we checked
We compared the story with its live page on Oct 5, 2026.
- The figure: 25,000CheckedPrinted word for word on the page, near the name of AkzoNobel.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of AkzoNobel.
- AkzoNobel uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
More stories
Same company, same tool or same industry.
