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DialpadusedbyJames River Equipment

How James River Equipment uses Dialpad

ConfirmedVendor case study · Checked Nov 10, 2026
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The use case: how James River Equipment deploys Dialpad

James River Equipment uses Dialpad as a cloud phone system across its 65 locations, integrated with Microsoft Entra ID for user provisioning and with Salesforce for call records. Parts and service teams use two-way screen sharing from calls to identify the right part with customers, and AI call transcripts and recaps to capture details and action items.

In the customer’s words

We can send a link to a customer and they can show us exactly what’s happening on their machine
John Bussert, Director of IT at James River Equipment — Source

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Go straight to the source

Based on Dialpad’s published case study. We check the public evidence; the results are reported by the vendor.

dialpad.com
Last checked
Nov 10, 2026
dialpad.comCaptured Dialpad case study about James River EquipmentOpen source capture
What the story claims, and what we checked

What we compared with the page.

  • The figure: 75%Checked

    Printed word for word on the page, near the name of James River Equipment.

  • The passage quoted aboveChecked

    Copied word for word from the page, near the name of James River Equipment.

  • The numbers in our summaryChecked

    Each one is printed on the page.

  • James River Equipment uses DialpadChecked

    Confirmed line.

  • The result itselfNot checked

    We quote it; we did not measure it.

The most transformative change came from a deceptively simple capability: two-way screen sharing, directly from a call.
From the page. dialpad.com