The use case: how Austin FC deploys Dialpad
Austin FC uses Dialpad's Agentic AI agent to answer routine fan calls about matches, events, ticketing and parking, and to hand off to a staff member when the question is beyond its knowledge. Previously the guest services lead handled all calls alone on a traditional phone system without analytics.
In the customer’s words
It feels like there’s a thousand more helpers on hand,Dialpad users in Sports & Fitness
Companies in the same sector, with public evidence.
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Based on Dialpad’s published case study. We check the public evidence; the results are reported by the vendor.
dialpad.com- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 68%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Austin FC.
- Austin FC uses DialpadChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
“Our deflection rate is 68%,” he says. “Which far exceeded my expectations.”