The use case: how Kickfin deploys Forethought
Kickfin uses Forethought's Solve AI agent to give customers 24/7 self-service support through a chat widget on its website and support portal. It also uses Assist to give support agents answers inside Salesforce and Triage to tag the sentiment of incoming inquiries.
More reported results
Figures published in Forethought’s case study. They are not independently measured by usedby.
With Triage, customer sentiment has been predicted with 96% accuracy, allowing for confidence in decision making when evaluating customer happiness.
In the customer’s words
With Solve, we can address the needs of our customers in a way that is authentic and makes them feel heard—without needing to staff agents at 3 in the morning.Forethought users in Fintech & Payments
Companies in the same sector, with public evidence.
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Based on Forethought’s published case study. We check the public evidence; the results are reported by the vendor.
forethought.ai- Last checked
- Oct 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 72%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Kickfin.
- The numbers in our summaryChecked
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- Kickfin uses ForethoughtChecked
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- The result itselfNot checked
We quote it; we did not measure it.
Kickfin has achieved a 72% self-serve rate since implementing Solve. Kickfin’s customers receive empathetic and human-like responses to their support inquiries 24/7—without human intervention.