The use case: how Kissht deploys New Relic
Kissht, a digital lending platform, uses New Relic APM and distributed tracing across its microservices and containerised workloads to get unified visibility, detect and resolve issues faster, and monitor releases. Engineers use the dashboards to self-serve insights and troubleshoot collaboratively.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
Since partnering with New Relic, alert fatigue has decreased by more than 30%.
Since integrating New Relic, Kissht’s uptime has improved by approximately 2% during peak periods, and P95 API latencies have dropped by more than 20%.
The integration was quick and seamless, allowing the team to instrument all 800+ entities with New Relic APM and distributed tracing.
In the customer’s words
Within days of instrumenting all our services with New Relic APM and distributed tracing, we were able to identify critical bottlenecks.Other companies using New Relic
Customers across industries, with public evidence.
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Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
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- Nov 13, 2026
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Since partnering with New Relic, Kissht has achieved an estimated 25% reduction in total observability costs, but beyond the savings on tools, it has reduced dependency on specialised teams for incident investigation, has lowered operational overheads and accelerated root cause analysis