How LCOR uses Funnel

Our tour volume across the board is massively higher since launching Funnel. No doubt about it.

Our teams love the VA (virtual agent). It’s able to weed out prospects that are ‘just looking’ versus the prospects that are actively engaging with the VA, asking questions right away, and actively looking for something to commit to right now.

Streamlining to one guest card for one person and the prospect experience that way, has been one of the coolest things that I’ve seen

Team members are not having to sign out of one property, and sign into another property to manage guest cards.

Funnel’s renter-centric® architecture made it a lot easier for us to actively follow the customer journey, whereas in the previous platform we had to go into each individual property and there wasn’t a clear connection across the board

Now, we can actually see when people are inquiring at multiple properties. It makes it easier for the renter, but it also makes it easier for our team to see everything firsthand, instead of having to dig into it.

Funnel helped us keep track of our leads, in a more efficient way, by ensuring that all the leads are captured

In the previous database we used, leads could really easily be missed, because you had to manually log phone calls. Previously, the only leads that were automatically logged for you were the ILS (internet listing service) leads. With Funnel, all the phone calls, VA messages, and ILSs, are automatically logged for you.

Syncing team member’s calendar and their Funnel calendar, has increased attendance on company-wide calls

Funnel helps keep our onsite teams organized, and I think that’s a key piece, as well the automated tasks that are set up, the automated communications that go out.