2K
issues resolved automatically each month
As published on moveworks.com. Checked by usedby on Oct 9, 2026.
What happened
loanDepot uses the Moveworks AI Assistant, called Elle-Dee, in Microsoft Teams to handle IT support requests such as unlocking accounts, provisioning software, and routing access approvals. Managers can approve or deny access requests in Teams using natural language.
Summary written by usedby from the source page, in English. The figures are those of Moveworks and loanDepot, not ours.
- 1,000“answering over 1,000 employee questions in its first month”
- 90%“90% of employees said the AI Assistant was helpful during their first week”
With agentic AI orchestrating IT approvals end to end, employees receive access to the tools they need in minutes instead of days. Managers can approve or deny access requests directly in Teams using natural language, reducing long-standing bottlenecks and improving response times across the organization.
At loanDepot, we’re laser-focused on the future. The only way forward is to build an amazing employee experience, where all our people get the support they need. Moveworks’ AI is critical to our strategy.
What the story claims, and what we checked
What we compared with the page.
- The figure: 2KCheckedThe figure is on the page; its label is our wording.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of loanDepot.
- loanDepot uses MoveworksCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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