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How Lovepop uses Crescendo

99.93%

“a 99.93% reduction in email response time”

As published on crescendo.ai. Captured by usedby on Oct 7, 2026.

What happened

Lovepop uses Crescendo's omnichannel AI assistant, nicknamed Joy, to handle customer support over voice and email, including returns and order status updates. It is integrated with Zendesk, Gorgias and Shopify, and hands off to human agents with order context.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Lovepop, not ours.

  • 9%“a 9% CSAT improvement”

Over two months, they achieved a 99.93% reduction in email response time and a 9% CSAT improvement. Response times dropped, satisfaction climbed, and the team could handle more volume than ever without adding staff.

From the page. crescendo.ai, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 99.93%CheckedPrinted word for word on the page, near the name of Lovepop.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lovepop.
  • Lovepop uses CrescendoCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

54 seconds“Our average time to an agent is 54 seconds.”Cuyana uses Crescendo. Another customer of Crescendo30 seconds“Human time-to-answer fell steadily during the ramp, now consistently holding under 30 seconds.”EVPassport uses Crescendo. Another customer of Crescendo50%“AI handled about 50% of all email inquiries”Kiki Milk uses Crescendo. Another customer of Crescendo