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$500k

“saving a whopping $500k in the first year”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Lyra Health's workforce management team uses Assembled to forecast and schedule for its Care Navigation Team of over 100 agents, replacing manual Google Sheets work. They also use its Case Lifecycle data model to track each interaction in a case across clinical and non-clinical teams.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Lyra Health, not ours.

  • 1.1%“reducing error rates to just 1.1%”
  • $240 to $130“the cost per member for providing care has reduced from $240 to $130 per thousand members”

With all these changes, the cost per member for providing care has reduced from $240 to $130 per thousand members, saving a whopping $500k in the first year.

From the page. assembled.com, captured Oct 8, 2026

We looked at NICE, Playvox, and others, and none lived up to what Assembled was able to offer from a service standpoint, the speed of implementation, or the cost efficiencies we were able to get.

Jonathon Hikade, WFM Analyst, Lyra Health. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: $500kCheckedPrinted word for word on the page, near the name of Lyra Health.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lyra Health.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Lyra Health uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

30%“30% of total contacts handled by AI, with only 10% of that group ever handed off to a human”Arbiter Sports uses Assembled. Another customer of Assembled40%“the team was able to reduce average chat wait time by 40%”Autodesk uses Assembled. Another customer of Assembled66%“With Assembled, Brooks lowered average phone wait times by 66%.”Brooks Running uses Assembled. Another customer of Assembled