The use case: how Michaels deploys Talkdesk
Michaels, an arts and crafts retailer, uses Talkdesk's AI-powered customer experience platform, including Talkdesk Copilot, to support its customer service agents in handling inquiries from physical stores and the ecommerce platform.
In the customer’s words
Talkdesk Copilot is going to be a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They're our internal customers. We want to keep them happy. It's in our best interest to make their jobs as easy and streamlined as possible.Other AI tools used by Michaels
Other public relationships recorded on usedby.
Explore Michaels’s AI stack
Talkdesk users in Retail
Companies in the same sector, with public evidence.
See all Talkdesk customers
Go straight to the source
Based on Talkdesk’s published case study. We check the public evidence; the results are reported by the vendor.
talkdesk.com- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 89%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Michaels.
- Michaels uses TalkdeskChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Talkdesk AI solutions significantly enhanced customer service performance at Michaels. Service levels improved from 20% to 89% year-over-year, demonstrating substantial gains in managing customer inquiries across both physical stores and the ecommerce platform.