The use case: how Otus deploys Intercom
Otus, an EdTech platform, uses Intercom as a single platform for customer support, proactive engagement and website sales conversations. It relies on bots, Articles and the Inbox to resolve questions automatically, Product Tours and messages for onboarding and announcements, and the Messenger to connect site visitors with Sales.
In the customer’s words
Our use of the platform has grown a great deal over the last seven years, allowing us to continue to provide a consistent, great experience across customer support, engagement, and sales.Intercom users in EdTech & E-learning
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Intercom’s published case study. We check the public evidence; the results are reported by the vendor.
intercom.com- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 97%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Otus.
- Otus uses IntercomChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With the help of bots and automation, Otus is resolving 22.2% of its customers questions automatically – and with a CSAT score of 97%, it's evident that customers are happy with the fast, personal service they're receiving.