Skip to main content
usedby
Search tools, companies

How PapayaPay uses Maven

50%

“50% reduction in cost per ticket”

As published on mavenagi.com, May 2025. Captured by usedby on Oct 5, 2026.

What happened

Papaya Pay deployed Maven's AI agent on its in-app chat channel to answer customer support inquiries such as account setup issues and transaction errors, using the company's support documentation and FAQs. The team also uses Maven's dashboards to monitor the agent's performance and customer sentiment.

Summary written by usedby from the source page, in English. The figures are those of Maven and PapayaPay, not ours.

  • 90%“90% of inquiries answered autonomously via chat”
  • 70%“70% first contact resolution rate”
  • 50 hours“50 hours saved per week on support tasks”

Outsourcing inquiries to their AI agent has cut our cost per ticket in half.

From the page. mavenagi.com, captured Oct 5, 2026

Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don’t have to compromise. We can give our customers the very best support while keeping our team lean.

Jeff Ho, VP of Operations, PapayaPay. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 50%CheckedPrinted word for word on the page, near the name of PapayaPay.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of PapayaPay.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • PapayaPay uses MavenCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

4x“4x faster live support for technical questions due to lower ticket volume”Clio uses Maven. Another customer of Maven75%“75% reduction in response time with 60% more contacts”Mastermind uses Maven. Another customer of Maven25%“Just one week into deploying Maven, rep solves per hour increased 25%.”ClickUp uses Maven. Another customer of Maven