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How Paysend uses DeepL

5 to 4.5 hours

“Average full-resolution time for messaging has decreased from 5 to 4.5 hours”

As published on deepl.com, April 2025. Captured by usedby on Oct 7, 2026.

What happened

Paysend's customer support agents use DeepL inside Zendesk to translate chat and messaging conversations with customers in many languages. A shared company-wide glossary keeps key terms translated consistently, including for agents who are not fully proficient in the language they are writing in.

Summary written by usedby from the source page, in English. The figures are those of DeepL and Paysend, not ours.

  • 10%“Customer satisfaction saw an impressive 10% increase in a single quarter”

Average full-resolution time for messaging has decreased from 5 to 4.5 hours

From the page. deepl.com, captured Oct 7, 2026

Overall, the customer success experience has really improved for us with DeepL.

Svetlana Yumaguzina, Head of Customer Support at Paysend, Paysend. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 5 to 4.5 hoursCheckedPrinted word for word on the page, near the name of Paysend.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Paysend.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Paysend uses DeepLCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

more than half“Multilingual translation processes that previously took several business days have now been reduced by more than half”Sumitomo Corporation uses DeepL. Another customer of DeepL60%“Time savings of more than 60%.”Hitachi Industrial Equipment Systems uses DeepL. Another customer of DeepLmore than 50%“DeepL reduced document translation time by more than 50%”JERA Co., Inc. uses DeepL. Another customer of DeepL