Skip to main content
usedby
Search tools, companies

How Petlibro uses Yuma

79%

“Since implementing Yuma AI, Petlibro has fully automated 79% of all support tickets.”

As published on yuma.ai, June 2025. Captured by usedby on Oct 5, 2026.

What happened

Petlibro, a pet feeder and water fountain brand, uses Yuma AI to automatically handle customer support tickets such as product troubleshooting, product inquiries, order tracking and subscription changes. It also uses Yuma's AutoPilot, Time Savers and a Recharge integration to automate actions in external services.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Petlibro, not ours.

  • 20%“That's about 20% reduction in support costs in under six months.”
  • 30%“With AI, the company has reduced their full-resolution-time by 30%.”

Since implementing Yuma AI, Petlibro has fully automated 79% of all support tickets. This has led to faster resolutions and a happier support team.

From the page. yuma.ai, captured Oct 5, 2026

I have tested several AI solutions but Yuma beats them all in accuracy and capabilities. I love how much control the AutoPilot feature allows you when building automations.

April Tang, Customer Support Supervisor at Petlibro, Petlibro. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 79%CheckedPrinted word for word on the page, near the name of Petlibro.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Petlibro.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Petlibro uses YumaCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

87%“The brand reports an 87% drop in average response times”Glossier uses Yuma. Another customer of Yuma12 minutes“Today, first response time holds steady at around 12 minutes.”Javvy Coffee uses Yuma. Another customer of Yuma90%“cut average resolution times by 90%”Finn uses Yuma. Another customer of Yuma