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How PS Logistics uses Dialpad

90%

“New employees save 90% of their training time on phone systems”

As published on dialpad.com. Captured by usedby on Oct 8, 2026.

What happened

PS Logistics uses Dialpad to unify the phone systems of its many acquired operating companies, routing driver calls by caller ID to the right maintenance team and integrating calling with its McLeod TMS. It also uses Dialpad's AI transcription, scorecards and coaching cards to standardize recruiting and enforce breakdown-handling protocols.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and PS Logistics, not ours.

  • 100%“Drivers now reach the right support 100% of the time with intelligent call routing.”
  • 30 minutes“What once took hours focused on navigating complex phone systems now requires just 30 minutes on Dialpad basics.”
  • 100%“Breakdown coordinators follow safety protocols 100% of the time with AI coaching that provides real-time guidance during high-stakes roadside emergencies.”

New employees save 90% of their training time on phone systems, focusing on job skills instead of wrestling with technology. What once took hours focused on navigating complex phone systems now requires just 30 minutes on Dialpad basics.

From the page. dialpad.com, captured Oct 8, 2026

Dialpad is simple enough that they just spend half an hour and they understand how to use it

Mauricio Paredes, VP of Technology, PS Logistics. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 90%CheckedPrinted word for word on the page, near the name of PS Logistics.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of PS Logistics.
  • PS Logistics uses DialpadCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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