The use case: how Rapyd deploys Tidio
Rapyd deployed Tidio's Lyro AI agent inside its authenticated merchant portal to answer merchant support questions using a large knowledge base. Each interaction automatically creates a Salesforce ticket, and unresolved issues are flagged for human follow-up with the full transcript.
Figures in the source
Figures published in Tidio’s case study. They are not independently measured by usedby.
7,859 Contacts Created: Processed nearly 8,000 interactions in a 30-day period
15+ Hours Saved: Support team gained nearly 15 hours of productivity in a 30-day period
Comprehensive Knowledge Base: Successfully integrated 3,632 articles into Lyro’s knowledge base
In the customer’s words
The resolution rate exceeded our expectations. Being able to automatically resolve 42% of inquiries means our specialized support agents can focus on the complex cases that truly need their expertise.Tidio users in Fintech & Payments
Companies in the same sector, with public evidence.
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Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Apr 2, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
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- The passage quoted aboveChecked
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- Rapyd uses TidioChecked
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- The result itselfNot checked
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42% Resolution Rate: Lyro AI successfully resolved 42% of all merchant inquiries without human intervention