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How Renault uses Insider One

93%

“our customer service response times have decreased by 93%”

As published on insiderone.com, July 2026. Captured by usedby on Oct 8, 2026.

What happened

Renault uses Insider One's Customer Data Platform to consolidate customer data and runs an AI virtual assistant on WhatsApp to answer routine customer inquiries. This lets communication center agents focus on more complex requests.

Summary written by usedby from the source page, in English. The figures are those of Insider One and Renault, not ours.

  • 35%“they can resolve those conversations 35% faster”
  • 15%“our communication center teams now only handle 15% of inquiries”
  • 4%“Of the leads attributable to WhatsApp, over 4% turned into sales”

Since launching Insider One's WhatsApp solution and partnering it with the virtual assistant, our customer service response times have decreased by 93%.

From the page. insiderone.com, captured Oct 8, 2026

Incorporating WhatsApp into our support stack was the best choice we could have made. We're reaching our customers on their favorite channel and responding to inquiries faster than ever before, without compromising relevance and context.

Director of Communications, Director of Communications, Renault. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 93%CheckedPrinted word for word on the page, near the name of Renault.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Renault.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Renault uses Insider OneCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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