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How Sharpen uses Deepgram

As published on deepgram.com. Checked by usedby on Oct 9, 2026.

What happened

Sharpen, a cloud-based contact center platform, replaced its older speech-to-text tool with Deepgram's speech recognition. Supervisors, quality assurance and operations teams use the transcriptions to identify agent coaching and training opportunities and to maintain compliance, and customers can train custom models on their own keywords.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Sharpen, not ours.

Deciding to try another vendor, Sharpen started its journey with Deepgram by feeding hours of existing calls into Deepgram’s general audio model, and immediately noticed a significant improvement in transcription quality.

From the page. deepgram.com

When we compared the result to our previous solution, the difference was night and day

Adam Settle, VP of Product, Sharpen. Source

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Sharpen.
  • Sharpen uses DeepgramCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

30%“the time spent per audit has been reduced by 30%”Abby Connect uses Deepgram. Another customer of Deepgram58%“measured a shocking 58% reduction in transcription latency”BIGVU uses Deepgram. Another customer of Deepgram10%“produced a 10% increase in recovery rates and smarter workforce deployment”Creditas uses Deepgram. Another customer of Deepgram